2nd TRENCHLESS ARABIA Conference and Exhibition
5-7 March 2023, St. Regis Hotel,
Amman, Jordan

In conjunction with 6th ARAB WATER WEEK

Terms and Conditions

In General

Arab Countries Water Utilities Water Association (ACWUA) (acwua.org) owns and operate this Website. This document governs your relationship with (“www.acwua.org”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by [acwua.org]. acwua.org has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

In using this website, you are deemed to have read and agreed to the following terms and conditions:

1. Identifications and Terminology:


“Arab Countries Water Utilities Association (ACWUA)”, “we”,”us”,”our” are referring to our organization.
“Client”, “you”, “registrant”,” Exhibitor”,” participant”,” trainee” are referring to you, the person accessing the website and accepting our terms and conditions.
acwua.org is a site operated by (Arab Countries Water Utilities Association (ACWUA)).
We are registered in (Jordan) under company number (3579) and with our registered office at (19/A, Umm Umarah Street, AlRasheed Area, P.O.Box 962449 Amman 11196 Jordan). Our VAT number is (11892021).

2. Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.
All terms refer to this process, acceptance & consideration of payment necessary to undertake the process of our employees to the client in the most appropriate manner.

3. Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our financial service provider and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

4. Contract fulfilment by Customer

The prices shown on the website at the time the purchase order is placed shall be definitive. The purchase price shall be due for payment immediately upon conclusion of the contract. Customer shall pay the amount specified in its purchase order by credit card or direct debit if payment by direct debit is possible on the relevant website. ACWUA will accept the credit cards listed on the website. Fulfilment shall not take place in both cases until the amount has been credited to ACWUA’s account.

5. Cancellation Policy and Refunds

· Right to cancel

In the event of Customer being a client, client will have the right to cancel within 14 days from day of registration and payment and 30 days before the starting of the event, without stating any reason, his or her declaration of intent to conclude a contract by using the cancellation form or by issuing an explicit declaration to ACWUA (e.g. by letter, e-mail message or fax). For the said deadline to be deemed observed, it will be sufficient for the cancellation form to be sent in due time, or for the said declaration to be issued to ACWUA in due time. The period for cancellation will commence upon conclusion of the contract but not prior to notification of the Client by ACWUA in accordance with statutory requirements. Cancellation within the cancellation period shall be possible only until the point in time at which the relevant Ticket or ticket-voucher code expires, i.e. at the end of the opening hours on the final day of the trade fair or the event Type (Training, conference participation…).

· Consequences of cancellation

In the event of the right to cancel being effectively exercised, the relevant tickets or ticket-voucher codes will be blocked so that entry to the respective event will not be possible.

Cancellation periods

– In the event of cancellation having become effective, ACWUA will refund 75% of the total amount if the client cancelled the registration within maximum 14 days from the date of registration and payment and 30 days before the starting of the event.
– In the event of cancellation having become effective, ACWUA will not refund if the client cancelled the registration after 14 days from the date of registration and payment.
– In case the client register and pay the fees within 21 days before the beginning of the event, the cancellation will NOT come effective.
– Transfer fees will be deducted from the client in case cancelation in all cases.
– For the consumer, the cancellation period will commence on the date of dispatch of the cancellation form or otherwise on the date of issue of the above declaration; for ACWUA, the cancellation period will commence upon receipt of the said form or declaration.
The method used for refunding the ticket price already paid will be at the discretion of ACWUA.

6. Place of performance and place of jurisdiction

The place of jurisdiction for any and all legal disputes arising from the contract shall be Jordan if the parties to the contract are businesspeople, legal entities under public law or public-law special funds or at least one of the parties to the contract does not have its general place of jurisdiction in the Hashemite Kingdom of Jordan or moves its normal place of residence or normal place of business from the Hashemite Kingdom of Jordan after the conclusion of the contract or its place of residence or personal whereabouts are not known at the time the lawsuit is filed